Best Buy has been spending a ton more on training in hopes that its employees will operate as smoothly as the teams at Apple's Genius Bar.
But how Best Buy handled staffing and closures after Hurricane Sandy shows they have a long way to go.
Brian Sozzi, an analyst at NBG Productions, went to two Best Buy stores in New York this morning.
Here's what he told clients he saw:
"In visiting two stores today, I proceeded to watch Best Buy employees show up for their shifts only to find the stores were still closed! No supervistor was able to drop a call? No central system in place to prevent this from happening? Quickly chatting with a few, they confirmed never being advised on the plan of action.
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